Privacy Policy

Hope Unite International 

Effective Date: 1/9/2025 

At Hope Unite International, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our text and email communication platforms. By engaging with our services, you agree to the practices outlined in this policy. 

1. Information We Collect 

We collect information to provide and improve our services while ensuring your confidentiality: 

a. Personal Information: 

• Name, phone number, or email address, if voluntarily provided. 

b. Sensitive Information: 

• Information shared during communication, such as mental health concerns, emotional distress, or details related to your well-being. 

c. Non-Personal Information: 

• Technical data like IP addresses, device types, or browser information to enhance service reliability. 

2. How We Use Your Information 

Your information is used to: 

• Provide personalized mental health and suicide prevention support. 
• Improve our services based on anonymized feedback and trends. 
• Comply with legal or regulatory requirements when necessary. 

3. Confidentiality and Mandatory Reporting 

We take your confidentiality seriously and will not share your information without your consent, except: 

• If there is an imminent risk of harm to yourself or others. 
• When required by law, such as cases involving abuse or threats of violence. 

4. Text and Email Communications 

Our text and email services are designed to provide secure and confidential support: 

• Security Measures: Messages are encrypted and stored securely. 
• Limitations: Response times may vary, and these services are not a substitute for emergency intervention. 
• Opt-Out Options: You may opt out of receiving text or email communications at any time by contacting us. We do not send spam or unsolicited communications. 

In an Emergency: Please contact local emergency services or a crisis hotline directly. 

5. Data Security 

We implement strong safeguards to protect your information, including: 

• Encryption of all communications. 
• Secure data storage with access limited to authorized personnel. 
• Regular reviews to ensure compliance with privacy standards. 

6. Your Rights 

You have the right to: 

• Access: Request a copy of your information. 
• Correction: Update or correct inaccuracies in your information. 
• Deletion: Request deletion of your data, subject to legal requirements. 

To exercise these rights, contact us at info@hopeunite.org. 

7. Information for Minors 

Our services are open to individuals of all ages. If you are under 13 years old, parental or guardian consent may be required for certain types of communication. 

8. Changes to This Privacy Policy 

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website with a revised effective date. 

9. Contact Us 

If you have questions or concerns about this Privacy Policy or our practices, please contact us: 

Hope Unite International 

• Email: info@hopeunite.org 
• Phone: 1-855-571-HOPE (4673) 

Your trust and privacy are essential to us. Thank you for allowing us to support you in your journey to mental health and well-being.